Frequently Asked Questions

To use our SPAM filtering service the MX records of your domain name will need to be set to MX records that we supply. You will also need to confirm the mail server that you would like us to deliver the emails to (although our system will automatically attempt to detect that from your current MX records). When an email is sent to you it will therefore be sent to our SPAM filtering service which will scan the email. If the email is thought to be SPAM it will be placed in the quarantine but if the email is legitimate it will be delivered to your mail server as normal.
Each instance of the service is to protect one main domain, for example yourdomain.com. However, if you have other domains that alias the main domain, i.e. yourdomain.co.uk, these can also be protected at no additional cost.
Whilst no SPAM protection can be 100% accurate our service has been found to be generally well over 99.5% accurate with false positives being very rare.
Yes. You can release any quarantined email via the web interface.
Yes. We will supply you with four MX records for full redundancy. Each MX record has multiple servers behind it.
Yes. You can configure individual access for users so they can view their own log, release emails from quarantine, etc.
If your mail server is offline and cannot receive emails then we will hold your emails for up to 4 days. During this time our system will check to see if your server comes back online and if so will then deliver the emails that we are holding.
Unfortunately not. However, as we offer a completely free no obligation trial feel free to sign up to try out the service and access the control panel.

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Control Panel Login

Administer features of the spam filtering service such as set routes, view quarantine, edit blanklists and whitelists, view logs, produce reports, etc.

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Log in to the Qbic Internet Solutions members area to view/pay invoices, order additional services, etc.

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