To use our SPAM filtering service the MX records of your domain name will need to be set to MX records that we supply. You will also need to confirm the mail server that you would like us to deliver the emails to (although our system will automatically attempt to detect that from your current MX records). When an email is sent to you it will therefore be sent to our SPAM filtering service which will scan the email. If the email is thought to be SPAM it will be placed in the quarantine but if the email is legitimate it will be delivered to your mail server as normal.
Each instance of the service is to protect one main domain, for example yourdomain.com. However, if you have other domains that alias the main domain, i.e. yourdomain.co.uk, these can also be protected at no additional cost.
If your mail server is offline and cannot receive emails then we will hold your emails for up to 4 days. During this time our system will check to see if your server comes back online and if so will then deliver the emails that we are holding.